This Privacy Policy outlines the practices of Horizon Appliance Repair, herein referred to as we, us, or our, regarding the collection, use, and sharing of personal information through our website. By using our website or submitting your information via our call request form, you consent to the practices described in this policy.

Information Collection and Use

We collect personal information that you voluntarily provide to us when you use our call request form. This may include your name, email address, phone number, and any other details necessary to process your service request. The information is used to communicate with you regarding service inquiries, requests, or issues.

In addition to personal information, our website may collect non-personal browsing data through the use of cookies or web beacons. This data helps us improve user experience on our website by analyzing site traffic and user interactions. Users can set their browsers to refuse cookies, but some website features might not function properly.

Information Sharing

We may share your personal information with our trusted partners who assist us in servicing your requests. These partners are contractually bound to protect your information and only use it for service-related purposes. We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except as required by law.

Communications

By providing your contact information, you agree to allow us and our partners to contact you via phone, email, or text message for service-related purposes. This includes, but is not limited to, confirmations, reminders, and service updates.

Dispute Resolution

By using our website, you waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or services. In the event of a dispute, users agree to bear their own legal fees and expenses. Any claims related to issues arising from the use of our services or website are subject to a maximum compensation limit of $100.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Opt-Out and Contact Information

If you wish to opt out of any communications from Horizon Appliance Repair or rectify any inaccuracies in your personal information, please contact us at (213) 533-2619. We will promptly handle your request in compliance with applicable laws.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be communicated through our website, and the updated policy will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the revised policy.

By using our site, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.